Privacy Policy 399bet —
Your Personal Data Protection

399bet is committed to protecting the privacy and security of personal information belonging to all members and visitors of our platform. This Privacy Policy is drawn up in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

We believe transparency is the foundation of trust. This document is therefore written in plain, easy-to-understand language — not complex legal jargon — so you know exactly what happens to your information when you use 399bet.

This policy applies to all information collected through the 399bet website, our mobile app, customer service channels, and any other interactions you have with our platform.

We collect several categories of information depending on how you interact with our platform. Below is a full breakdown of the types of data collected:

We do not collect information that is not needed. Every type of data collected has a clear and legitimate purpose. You may also use certain platform features without providing all information, though this may limit the functionality available to you.

The information we collect is used exclusively for lawful, specified purposes. We will not use your data for any other purpose without obtaining your fresh consent beforehand.

• Process account registration and verify your identity through the required KYC process.
• Process deposits, withdrawals, and all financial transactions securely and accurately.
• Provide responsive customer support and resolve any issues or disputes.
• Detect and prevent fraud, money laundering, and unauthorized access to your account.
• Personalize your platform experience, including relevant game recommendations and promotional offers.
• Send important notifications related to your account, security, and transactions.
• Comply with legal obligations and regulations applicable to our operations.
• Improve the platform, identify technical bugs, and develop new features based on usage patterns.

Every data processing activity we carry out has a clear legal basis — whether based on your consent, contractual necessity, legal obligation, or legitimate interests balanced against your privacy rights.

399bet takes seriously our responsibility not to disclose your personal information arbitrarily. We only share data under limited circumstances and for legitimate purposes:

• Payment Service Providers: Required financial information is shared with licensed payment processors solely to facilitate smooth transactions.
• Identity Verification Partners: Identity data is shared with approved KYC service providers to fulfil regulatory verification requirements.
• Legal Authorities: We are required to disclose information to government authorities or law enforcement when ordered to do so by a court or applicable law.
• Technology Providers: Companies that provide our technical infrastructure may process data as part of their services, subject to strict data processing agreements.

We continuously invest in security infrastructure to ensure your personal data remains safe. The technical and organisational security measures we implement include:

• 256-bit SSL encryption for all data transmitted over the network.
• Encryption of sensitive data stored in databases using AES-256 algorithms.
• Real-time cybersecurity threat monitoring, 24 hours a day, 7 days a week.
• Periodic penetration testing conducted by independent third parties.
• Role-based access control (RBAC) applied across all internal systems.
• Two-factor authentication (2FA) for all staff access to systems containing user data.
• Mandatory data security training for all our staff.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting you, we will notify you within 72 hours of becoming aware of the incident, in line with industry best practices.

The 399bet platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login, session verification, and security. Cannot be disabled.
• Performance Cookies: Help us understand how visitors use the platform so we can make improvements.
• Functional Cookies: Store your preferences such as language, region, and display settings for a more personalized experience.
• Marketing Cookies: Used to display relevant promotional content. You may opt out of these cookies through your browser settings.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. Please refer to your browser's documentation for instructions on how to manage cookies.

As a globally operating online platform, your personal data may be transferred to and stored on servers located outside Malaysia. This is a standard technical requirement for modern digital platforms.

When international data transfers occur, we ensure adequate protection is in place through the following mechanisms:

• Transfers made only to countries with an equivalent or higher level of data protection.
• Standard data transfer agreements binding our partners to established protection standards.
• Data protection impact assessments (DPIA) prior to any new transfer to a new jurisdiction.

Under Malaysia's Personal Data Protection Act 2010 and international data protection principles, you have the following rights regarding the personal information we hold about you:

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with notice to you.

399bet is a betting platform strictly restricted to individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we discover or become aware that we have collected data from a minor, we will take immediate action to delete that information and close the relevant account. If you are aware that someone under the age of 18 has registered on our platform, please notify us immediately.

The 399bet platform may contain links to third-party websites or services in certain contexts, such as game providers or payment partners. This Privacy Policy applies solely to the 399bet platform.

We are not responsible for the privacy practices of those third-party websites. We encourage you to read the privacy policy of each website you visit separately, as their practices may differ from ours.

399bet reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. The most recent update date is always displayed at the top of this document.

• Significant changes will be communicated via an in-platform notice or email to your registered address.
• For minor amendments such as clarifications or language corrections, a separate notice may not be sent.
• Continued use of the platform after any amendment takes effect constitutes acceptance of the revised terms.
• We maintain an archive of previous versions of this Privacy Policy for your reference if needed.

We encourage you to review this page regularly so you are always informed about how we protect your information.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist. We take every privacy-related inquiry seriously and will respond within a reasonable timeframe.

You can reach the 399bet customer support team via live chat available 24 hours a day, 7 days a week directly within the platform, or by emailing our support team at [email protected]. Please include "Privacy Inquiry" in the subject line of your message so it can be routed to the right team faster.