Terms and Conditions 399bet —
Complete Member Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and 399bet ("Platform", "we", "us"). These Terms govern all aspects of using the 399bet platform, including but not limited to account registration, deposits, betting, withdrawals, and the use of any features or services provided.

By accessing the 399bet website, downloading our mobile app, or making any transaction on this platform, you automatically agree to comply with all terms stated herein. This acceptance takes effect from the first time you use the platform, even before formal registration is complete.

To register and use 399bet services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years of age or the applicable legal age limit in your jurisdiction, whichever is higher.
• Having full legal capacity to enter into binding contracts.
• Not a citizen or resident of any jurisdiction where online betting is specifically prohibited by local law.
• Never previously suspended or banned from the 399bet platform.
• Bet using your own personal funds and not on behalf of any third party.

399bet reserves the right to request proof of age and identity at any time. Any account found to be ineligible will be suspended immediately, and any wins obtained during that period may not qualify for withdrawal.

Each individual is permitted to hold only one (1) active account at 399bet. Registering multiple accounts using the same name, phone number, email address, payment details, or IP address is strictly prohibited and constitutes a serious violation of these terms.

• You are required to provide accurate, complete, and up-to-date information during registration.
• The registered full name must match your official identity document.
• Any changes to account information must be reported to customer support within 48 hours.
• 399bet reserves the right to request KYC (Know Your Customer) verification at any time, including copies of your identification card, bank statements, and proof of address.
• First withdrawals and any withdrawals exceeding certain limits require full identity verification before processing.

The KYC verification process is a standard security measure we implement to protect your account and ensure compliance with industry regulations. Your cooperation in this process is greatly appreciated and helps expedite the processing of your withdrawal requests.

399bet supports multiple payment methods for the convenience of Malaysia members, including local bank transfers, TNG eWallet, GrabPay, and cryptocurrency. All deposits are final and non-reversible once processed into your account.

• Minimum and maximum deposit amounts vary by payment method. Please check the Deposit page for the latest information.
• All payment methods must be registered in the member's own name — third-party deposits are not accepted.
• Withdrawals will be processed to the same payment method used for the deposit, subject to anti-money laundering policy.
• Withdrawal processing time is within 15 minutes for regular members and faster for VIP members, subject to successful verification.
• 399bet does not cover any fees charged by third-party payment providers.

If you experience any issues with your deposit or withdrawal, contact our customer support team via live chat, available 24 hours a day, 7 days a week. Our team will work to resolve the issue as quickly as possible.

399bet offers a variety of bonuses and promotions from time to time to add value to our members' betting experience. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

• The welcome bonus is only available to new members making their first deposit.
• Wagering requirements must be fulfilled before any wins derived from bonuses can be withdrawn.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• 399bet reserves the right to modify, suspend, or terminate any promotion with prior notice.
• Any attempt to abuse the bonus system, including opening multiple accounts to obtain repeated bonuses, will result in cancellation of all bonuses and possible account closure.
• Casino bonuses and sports betting bonuses may have different wagering requirements. Please read the specific terms of each promotion.

We encourage members to regularly check our promotions page for the latest offers. Any bonus-related enquiries can be directed to our customer support.

All bets placed at 399bet are subject to the betting rules set by the platform. Confirmed bets cannot be cancelled or modified except under circumstances specifically stated in the game rules.

• A bet is only considered valid once confirmation is received from the system — ensure you receive confirmation before closing the betting page.
• In the event of a technical error, affected bets may be voided and the wagering amount returned to the account balance.
• Odds may change until a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to your bet.
• Minimum and maximum betting limits vary by market and event. These limits may be adjusted at 399bet's discretion.
• In-play betting is subject to delays permitted by the relevant sports organization.
• Official results from the relevant sporting body are used to determine betting outcomes.

In the event of a dispute regarding a betting outcome, the decision of the 399bet platform is final after a thorough review. We use data from official and trusted sources for all bet settlements.

All casino games offered at 399bet use independently certified random number generators (RNG), or in the case of Live Casino, professionally trained live dealers. This ensures every round, card hand, or wheel spin is fair and cannot be manipulated.

• The return-to-player (RTP) rate for each slot game is as stated by the game provider.
• Live casino games are operated via real-time video streaming — any connection interruption does not affect the integrity of the game.
• If a game is interrupted due to a technical issue, system records are used to determine a fair outcome.
• 399bet is not responsible for any losses resulting from legitimate game outcomes.

Your account security is a shared responsibility. 399bet implements 256-bit SSL encryption and active 24/7 security monitoring, but there are steps you must take yourself to keep your account safe.

• Do not share your password or login credentials with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security.
• Avoid logging in over unsecured public WiFi networks.
• Log out of your account after each session, especially on shared devices.
• Report any suspicious activity to customer support immediately.

399bet shall not be liable for any losses resulting from a member's failure to keep their login credentials confidential. If you suspect your account has been compromised, contact us immediately to request a temporary suspension.

The following activities are strictly prohibited on the 399bet platform and may result in immediate account closure, forfeiture of balance and wins, and appropriate legal action:

• Money laundering or using the platform for any illegal financial activity.
• Using automation software, bots, or any technical tool to gain an unfair advantage.
• Manipulating games or colluding with other players to influence wagering outcomes.
• Registering multiple accounts to obtain repeated bonuses or evade restrictions.
• Providing false information during registration or the KYC process.
• Making deposits using a credit card or any payment method not legally authorized to you.
• Attempts to hack, disrupt, or cause damage to the platform's infrastructure.

Members may close their account at any time by contacting our customer support. Prior to closure, all active bets will be settled according to standard rules, and any eligible account balance will be returned.

• 399bet reserves the right to suspend or close an account without prior notice if a breach of terms is detected.
• Accounts closed at a member's request may be reopened within 30 days if no violations have occurred.
• Members requesting self-exclusion for responsible gambling reasons will be processed within 24 hours.
• Any bonus credits with unfulfilled wagering requirements will be forfeited upon account closure.

399bet shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of this platform, including but not limited to financial losses resulting from betting outcomes, service disruptions, or unauthorized access that occurred without our negligence.

The platform is provided "as is" and 399bet makes every effort to ensure continuous availability. However, we do not guarantee the platform will be entirely free from technical disruptions at all times. Scheduled maintenance will be communicated in advance where possible.

399bet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to members via a website notice, in-account notification, or email at least 7 days before taking effect, except in situations requiring immediate action.

• It is your responsibility to review the Terms and Conditions periodically to stay informed of any changes.
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms.
• The latest version of the Terms and Conditions is always available on this page with a clearly stated update date.
• If you do not agree with any amendments made, you have the right to close your account before the new terms take effect.

The governing law for these Terms and Conditions is the applicable law of the platform's jurisdiction. Any disputes that cannot be resolved amicably will be referred to the appropriate dispute resolution mechanism.